All posts in Customer Service
If one is not challenged in life, then how do they know what they’re capable of? In business and life […]
Obtaining feedback, especially negative feedback, is critical for a business to improve, grow and change for the better. We recently […]
Recently, I went out to dinner to a new restaurant with some colleagues. We ordered appetizers, salads, and then the […]
Customer service can take many forms. Employee benefit firms can be excellent examples of customer service. We found that our […]
Quality improvement exists on a continuum; think of it as a never-ending marathon, in which the finish line is constantly being moved. Customer service is much the same way.