Customer Service is Found in Many Places

Customer service can take many forms.  Employee benefit firms can be excellent examples of customer service.  We found that our new third party benefits administrator, FirstPerson, is admirable for its approach, utilizing best practices and insight.  They are skilled in evaluating what companies need – based on their size – and then tailoring those solutions to fit like a pair of comfortable blue jeans.

In general, the better benefit firms are centered on how they manage the relationship with an employer. They offer choices and support for different situations. A firm focused on true customer service offers the right level of guidance to create an appropriate solution, making it easy for the employer to make the right decision.

FirstPerson works as our advocate with insurance providers, provides research and experience with many human resource issues, and demonstrates that they are vested in the long-term success of our company. This approach helps us create a better environment for attracting and retaining the right employees.  At Westfield Steel, we know that our employees are vital in affecting a positive customer experience.  Positive employees convey a happy or upbeat personality with customers, whether on the phone or in person.

With a trusted resource like FirstPerson, we can put more focus, time, and effort on addressing the needs of our customers.

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